eWallet & Fena Account
One account.
Every
payment.
Give every customer a dedicated Open Banking
account with a unique sort code and account
number. Instant deposits, automated reconciliation,
real-time balances — at any scale.
fena. Account
Live
Available balance
£ 12,840.00
Sort code: 20-18-04 · Acc: 84732910
↓
Receive
↑
Send
⇄
Convert
Recent activity
↓
Sarah Mitchell
Top-up · Just now
+£500.00
⇄
Invoice #INV-2041
Pay by Link · 2 min ago
+£1,200.00
↑
Supplier payout
Bulk · 14 min ago
−£340.00
Works with
Shopify
WooCommerce
QuickBooks
QuickBooks
Xero
The challenge
Reconciling payments
at scale is broken
Merchants processing high volumes of deposits face a painful manual problem. Matching incoming bank transfers to individual users or orders is slow, error-prone, and a customer experience nightmare.
✗
Manual bank statement matching
Finance teams spending hours cross-referencing references that don't match, or are missing entirely.
✗
Delayed order fulfilment
Customers wait for goods or credits while your team confirms their payment landed — damaging trust.
✗
Shared bank accounts causing confusion
Multiple customers sending to one account number means references are your only lifeline — and they fail constantly.
✗
No real-time visibility
Finding out a payment landed hours after the fact means delays compound across your entire operation.
The solution
Automated reconciliation.
Zero manual work.
By assigning every customer their own dedicated Fena Account — complete with a unique UK sort code and account number — incoming payments are automatically identified and matched the instant they arrive.
✓
Each customer gets a unique account — no shared references, no
ambiguity
✓
Instant webhook notification the moment a deposit arrives
✓
Real-time balance visibility across all customer wallets via API
✓
Works via bank transfer, Open Banking checkout, or Pay by Link
Payment flow
1
Customer initiates payment
Via Open Banking checkout, Pay by Link, or direct bank transfer to
their unique account number.
2
Fena Account receives funds
Funds arrive in the customer's dedicated Fena Account via Faster
Payments — typically within seconds.
3
Auto-matched to customer ID
Because the account is unique to that user, reconciliation is instant
and automatic — no manual matching needed.
4
Webhook fires, order fulfilled
Your platform is notified in real time. Goods, credits, or services are
released immediately — no delays.
Fena Account features
Everything you need to
manage money at scale
Every Fena Account comes with a full suite of payment and cash
management tools, connected to the UK's Open Banking infrastructure.
🏦
Dedicated UK Account
Every customer or wallet gets a real UK sort code and account number. Fully functional for
Faster Payments deposits and outbound transfers.
50+
UK banks supported
⚡
Instant reconciliation
The moment a deposit lands, it is matched to the correct customer wallet and a webhook fires to your platform. No batch processing, no
delays.
<3s
deposit to reconciliation
🔔
Real-time webhooks
Receive instant event notifications for every deposit, withdrawal, and status change across all customer accounts via your Fena dashboard
or API.
24/7
real-time event streaming
📊
Dashboard & reporting
Full visibility across every wallet — balances, transaction history, reconciliation status, and export-ready reports for your finance team.
API
programmatic access included
🔄
Pay by Link & Open Banking
Customers can top up via a secure Pay by Link, QR code, or Fena's Open Banking checkout — or by bank transfer directly to their account number.
3
deposit channels built in
🏗️
API-first architecture
Create accounts, trigger payouts, query balances, and subscribe to webhooks — all programmatically. Full REST API with comprehensive documentation.
REST
full API + webhooks
Built-in benefits
Switch on a world of
simplified payment management
Fena Accounts aren't just a reconciliation tool — they're a complete
cash management layer for businesses with high-velocity payment flows.
🎯
Boost accuracy — eliminate manual errors
Automated reconciliations mean an end to error-prone manual processes.
Each account is uniquely assigned, so every payment is matched correctly, every time. Your finance team focuses on analysis, not matching
spreadsheets.
99.9%
Reconciliation accuracy
Automated matching eliminates human error entirely.
⏱️
Save time at scale
What took your team hours now takes zero seconds. Fena handles matching automatically across thousands of accounts simultaneously.
😊
Better customer experience — instant fulfilment
Customers no longer wait for manual payment confirmation. The moment their deposit lands, goods, credits, or digital assets are released automatically. Faster fulfilment means higher satisfaction and fewer support tickets.
🔒
FCA-regulated and safeguarded
All funds held in Fena Accounts are fully safeguarded in accordance with FCA requirements. Your customers' money is protected at all times.
📈
Scale without adding headcount
Go from 100 to 100,000 customer accounts without adding a single person to your reconciliation team. The system scales linearly — your costs don't.
Fena for your vertical
Built for businesses with
high-velocity cashflows
Fena Accounts are designed for any business where volume, speed,
and accuracy of payment reconciliation matters.
🛍️
Ecommerce & Wholesale
Accept Open Banking payments at checkout and reconcile orders automatically. No manual payment confirmation before dispatch.
💹
Wealthtech & Investments
Facilitate investments direct from users' bank accounts. Instant deposit reconciliation to individual portfolios without manual processing.
🔐
Crypto & Digital Assets
Optimise fiat on-ramps and off-ramps. Real-time wallet deposits mean credits appear instantly —
no waiting for batch bank runs.
🏢
B2B Platforms &
Marketplaces
Give each supplier or buyer their own account. Automate escrow-
style flows, bulk payouts, and cross-party settlement at any scale.
How it works
Simple for your customers.
Powerful for your platform.
The payment experience feels like a standard bank transfer or Open
Banking payment. Under the hood, Fena's infrastructure handles everything automatically.
1
Account provisioned via API
Call the Fena API to create a dedicated account for each customer. A unique UK sort code and account number is assigned instantly.
2
Customer makes a payment
Via Open Banking checkout, Pay by Link, QR code, or direct bank transfer — all routed to their unique account number.
3
Instant match & notification
Funds arrive and are automatically matched to the correct user. A webhook fires to your platform in real time — no polling needed.
4
Order fulfilled immediately
Your system receives the event and releases goods, credits, or digital assets instantly. Zero manual intervention required.
FAQs
Your questions answered
What is a Fena Account?
A Fena Account is a dedicated UK payment account — complete with a unique sort code and account number — assigned to a specific customer or wallet on your platform. It enables you to receive Open Banking deposits, bank transfers, and Pay by Link payments that are automatically reconciled to the correct user in real time.
How does reconciliation work?
How do customers pay into their Fena Account?
Are customer funds safeguarded?
How many accounts can I create?
What currencies are supported?
How do I integrate Fena Accounts into my platform?
We are eager to help you
Start managing payments
at scale today
Contact us and one of our payment experts will be in touch to
discuss how Fena Accounts can work for your business.
Fena Labs is a distributor of EMI virtual account · Funds fully safeguarded